Where do you ship from?
Our fulfillment center is located in Lima-Peru
When will I receive my order?
Orders are prepared within 2-4 days. They are then taken care of by DHL Express ROW or by UPS for orders within Europe. Your parcel generally arrives within 1 month depending on the destination.
Beyond 10 days, we will contact you by phone or email. Without response from you, we reserve the right to return the goods to our warehouse.
Contact us at firstname.lastname@example.org for further inquiries.
How do I track my order?
Once your order has been sent, you can track your order using the tracking number sent by email to you.
How do I return my order?
You have 07 days from receipt of your order to return it to us in its original packaging. To receive a return do a prepaid label, send us a message at email@example.com. If you are returning from a different country than Peru, prepaid labels are not covered by us. Kindly ship the returning pieces by economy post.
How do I exchange an item?
You have 07 days from receipt of your order to ask for a size/color swap. Items have to be received in their original packaging. To receive a return form and prepaid label, send us a message at firstname.lastname@example.org
Is it possible to modify or cancel my order?
Once validated, your order cannot be modified or cancelled, but you can request a return within 03 days of receipt.
Do you offer any discounts for teachers? And for first time buyers?
Why not? Share with us a your journey, ideas and proposals at email@example.com
I have been asked to pay a large customs fee on my order, do I get refunded for this?
No, custom fees are covered by the end-recipient of the package. We can help you calculate the fees in advance so you can decide whether to proceed with the order.
We ship from our fulfillment centres located in Lima.
Thank you for trusting Inhala Soulwear!